Where is 'Device details' on My O2?

[Confused9]

Where do I find 'Device details' on My O2? I'm trying to enable WiFi calling and the instructions say to go to 'Device details' but I can't find it anywhere.

[Enlli]

 This help. 

[RafaC]

Hey @Confused9 did you manage to sort it out?

[Ian-Pugh]

No that does not help. It just takes you to a page where it tells you to go to the "Device Details" to enable Wifi calling.

[pgn]

Are you on PAYG, perchance, @Ian-Pugh? WiFi calling is only offered to Contract customers. MyO2 app shows different results depending on whether you are Contract or PAYG.

Can I use Wifi and 4G Calling on Pay As You Go?

Wifi and 4G Calling isn’t available on Pay As You Go at the moment. It’s available to Pay Monthly Consumer and Business customers with compatible devices and services.

[Luke_J]

I am also having the same

issue and cannot find where to enable Wi-Fi calling, can you please assist?

[gmarkj · Accepted solution]

There are 3 stages to getting WiFi calling working @Luke_J and it is dependant on you being a pay monthly customer (either sim only or with a device).

First is customer services have to enable it on your account, so either call them on 202 or message on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Next you have to turn it on in your account - log in to your My o2 and switch it on.

Finally turn it on on your phone (settings and menu will change with your phone).

[whatever123]

I have the same problem. Did you get a result?

[pgn]

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@whatever123 wrote:

I have the same problem. Did you get a result?

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Which problem - Device Details in MyO2? For Legacy billing system: Guide: How-to guide for My O2 and for new System 360 billing system - see @Enlli's reply further up this thread.

For WiFi Calling  enablement, assuming you are O2 Contract, with a suitable handset, see the marked solution above from @gmarkj.

Anything else, come back or start a new topic with the problem you are trying to crack, @whatever123.

[whatever123]

Device details doesn't appear on My O2 for my account.  no response from O2 support on how to get it to appear. and yes I have a suitable account and handset for wifi calling 4G.