Weak Network Signal

VinceA · ‎11-10-2021

I recently bought a new Iphone 12 & upgraded my sim to 5G. Since then my network signal is weak. It is only ever 2 or 3 bars. Before the change I had a very strong signal

MI5 · ‎11-10-2021

@VinceA

At a guess you will be on the fringe of a 5g transmitter.

Set phone to 4g until your 5g signal improves.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

VinceA · ‎11-10-2021

Hi M15, many thanks for such a quick response & your suggestion. I've switched back to 4g & switched the phone off/on again & still no improvement. I followed the O2 online guidance to no avail as well before I posted. Might have to call them if I get no improvement

MI5 · ‎11-10-2021

Could just be a temp network issue @VinceA

O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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