Watch not activating on data plan

[SammieG]

Hey I’ve read a few posts with people having issues connecting to mobile data with a new watch. I’ve been messaging support and they sending out another esim but did anyone manage to sort it without that? Thanks 

[RafaC]

Hey @SammieG did the new eSIM sort the issues out?

[SammieG]

No it didn’t. They weren’t able to swap the sim. Sim has been reset twice now and still not able to connect to mobile data. No sim installed showing on watch. O2 were stumped so waiting on tech support 

[pgn]

Take a look here, @SammieG - it appeared earlier: https://community.o2.co.uk/t5/Pay-Monthly/Watch-Airtime-Plan/m-p/1595318/highlight/true#M253007

[SammieG]

Thank you for that however I can’t get past error 106 when trying to add the watch to the plan. It’s just not connecting to O2. 

[pgn]

A bit of an awkward one, the dreaded 106 error, by all accounts, @SammieG - https://community.o2.co.uk/t5/Tech-Support/Mobile-data-setup-Error-code-106/m-p/1593646/highlight/tr...

[RafaC]

@O2Sarah- are you able to assist @SammieG with this please?

[O2Sarah-]

Thanks for the tag @RafaC 

@SammieG I will send you a private message so we can look into this.