27-08-2024 12:57 - edited 27-08-2024 13:09
27-08-2024 12:57 - edited 27-08-2024 13:09
How do I put the esim on the galaxy watch ultra? It was in Myo2 ready to be activated but it has activated as a secondary esim on my phone, I tried to request a new esim through Myo2 but it's just giving me access denied and the CS is just telling me to do it through Myo2.
Some progress has been made, I removed it from my phone and it reappeared in Myo2 to be activated, instead of using the Myo2 app as it didn't give me a QR, I went to the web version, took a screenshot of the QR code and scanned it in Galaxy wearable but it's now saying it can't be added as it's already been used and still getting access denied to replace.
Solved! Go to Solution.
on 27-08-2024 14:42
Welcome to the current level of genius employed by O2 these days !!!
27-08-2024 13:13 - edited 27-08-2024 13:14
27-08-2024 13:13 - edited 27-08-2024 13:14
Activation guide here Guide: Connecting your Samsung Smartwatch
You can't activate an esim on two different devices so you'll need a new one to start over.
on 27-08-2024 13:22
on 27-08-2024 13:22
I'm trying chat now, thank you. They need to change the app as it just installs it on your phone.
27-08-2024 13:45 - edited 27-08-2024 13:46
27-08-2024 13:45 - edited 27-08-2024 13:46
♂️
on 27-08-2024 13:46
LOL.....
Much easier and less painful in store @Paul820
27-08-2024 13:48 - edited 27-08-2024 13:51
27-08-2024 13:48 - edited 27-08-2024 13:51
Why is the chat asking if I want a physical SIM? 🤦♂️ Think I will just go to store as they originally suggested.
Not sure why it's adding the male sign emoji for lol
on 27-08-2024 13:58
on 27-08-2024 13:58
They have sent a QR in the post? What sort of clart on is this?
on 27-08-2024 14:42
Welcome to the current level of genius employed by O2 these days !!!
27-08-2024 15:36 - edited 27-08-2024 15:45
27-08-2024 15:36 - edited 27-08-2024 15:45
The penultimate post on Guide: Connecting your Samsung Smartwatch by @PumpkinJuice has a revised, now that all MyO2 customers are on the new 360 back-end system, set of steps @Paul820 - you could try that, see how you get on? Provided you are not stuck waiting for O2 to send you a SIM QR...
on 27-08-2024 15:47
Already advised getting another sim to try that method again.
I still think doing it in store removes the risk of failure though.