This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Wanting my phone unblocked

Go to solution
Shannon9
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎28-04-2023 15:29

on ‎28-04-2023 15:29

Hi, my phones been blocked so I've had to use a different number, and I can't use my phone at all, it won't let me into the 02 app too check my balances on the device to be able to arrange something of paying it off and getting it back on, is there any help you can give me as I'm desperately needing it back on.

Message 1 of 2
338 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 149982 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎28-04-2023 16:03

on ‎28-04-2023 16:03

@Shannon9 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
332 Views
0 Kudos
1 REPLY 1

Go to solution
MI5
Level 94: Supreme
  • 149982 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎28-04-2023 16:03

on ‎28-04-2023 16:03

@Shannon9 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
333 Views
0 Kudos
Top Kudoed Authors
View All
Top