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Wanting my phone unblocked

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Shannon9
Level 1: Joiner
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on ‎28-04-2023 15:29

on ‎28-04-2023 15:29

Hi, my phones been blocked so I've had to use a different number, and I can't use my phone at all, it won't let me into the 02 app too check my balances on the device to be able to arrange something of paying it off and getting it back on, is there any help you can give me as I'm desperately needing it back on.

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MI5
Level 94: Supreme
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on ‎28-04-2023 16:03

on ‎28-04-2023 16:03

@Shannon9 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151821 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎28-04-2023 16:03

on ‎28-04-2023 16:03

@Shannon9 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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