Wandsworth no signal - very poor internet or no internet

[Eleftherios]

Recently moved to o2 thinking I got a better deal. Turns out I have 1-2bars of signal and no internet at all. Super disappointed and thinking to switch back to previous provider asap before 14days are up and I have to pay the next 24months for this ridiculous service o2 is on in the Wandsworth ( Earlsfield area)....   :(( 

[Cleoriff · Accepted solution]

If your signal is poor you need to cancel your contract within 14 days Guide: Cancelling Your Contract 

 contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[pgn]

Always good to test with a cheap PAYG from any of the networks before committing to a contract, @Eleftherios - here's the info on 14-day returns: https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Good luck!

[Eleftherios]

Hi Cleoriff thanks for the info, I contacted o2 and they are saying a phone mast has been taken down. This looks like a copy paste message they send when people have issues with the network? Not sure if this is true or not? and how long it will take to rectify so I can see if this is actually the case? I have up to the 12th of June to cancel this sim only deal....

[Cleoriff]

@Eleftherios 

Check here re the mast situation Guide: How can I sort out my network issues? 

(Check the Status part of the guide) You can also download the My Network App which allows you to report problems and get updates.

[pgn]

And cancelling a SIM-ONLY contract is even easier - contacting O2 can be a bit time-consuming though 😖

This assumes @Cleoriff's advice does not pan out, of course 👍

[jonsie]

Definitely cancel, it's a no-brainer @Eleftherios