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Waiting for number port

TCphone
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Hi all,

 

I have just taken out an o2 contract for my son and during the sign up process I inputted that I wanted to keep his old number and I provided the PAC code. The paperwork I have received from o2 has his old number listed (the one he wants to keep) so it has obviously been registered but it hasn't ported and on the My o2 account it is a new number. Not sure where to go from here - any help gratefully received. Thanks

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MI5
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@TCphone 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@TCphone 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 67: Unsung hero
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@TCphone 

 

No ports will have occurred this week as yet, and the earliest it will happen is Thursday, otherwise follow the advice from MI5 and make contact with o2

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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TCphone
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@MI5 @madasaf1sh , many thanks. I will give it a few more working days and then get in touch on social channels as you suggest.

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