You simply follow the instructions either from your My o2 account, or via the virgin media page @N9 .
It can take up to 14 days to get them applied to your accounts, and is dependant on matching names and addresses on both.
See the main thread in the link below.
https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
