Solved: Re: Voicemail, Customer Services and call disrupti...

RM76 · ‎17-10-2022

Hi,

The past 2 week my mobile keeps cutting voice calls off approximately 1-2 minutes in. I have notifications that I have Voicemails but when I go to ring 901, the call immediately ends. I tried to ring Customer Services today on 102, it immediately ended.

I've messaged O2 on Facebook, no answer and the chat facility states they are too busy try again later (I've tried all day).

Software update complete, phone restarted a few times and no change. I have 4 bars on my phone and WhatsApp calls are fine. I've checked O2 voicemail is registered in settings on phone.

Any suggestions??

MI5 · ‎17-10-2022

@RM76

I assume you mean 202 for customer service?

Check for faults here O2 Service Status

Help guide here Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-10-2022

@RM76

I assume you mean 202 for customer service?

Check for faults here O2 Service Status

Help guide here Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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