Virgin switch to O2 data and mobile services stopped working abroad

[jadenshaden]

Virgin mobile customer service assured me that this wouldn’t happen but it did. I am currently working abroad and being concerned about their guidelines on the switch I gave them a ring. I was told that if my scheduled switch to O2 didn’t work that they would try again next month. Instead they have mailed me a new O2 SIM that I cannot get to and now my phone does not work. Is there anyway to get data and mobile services working again until I get home? 

[MI5]

@jadenshaden 

We were told that migrations would not happen if the user was abroad.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[jadenshaden]

Thank you for the helpful links - I have just messaged them. 

[Enlli]

Going by posts here and on Virgin what they said would not happen has in a number of cases

The culprits here are Virgin as they initiate the swaps from their end

[Chrisped07]

Hi did you get a resolve? I am samsung user and also couldn't use mine abroad in August and am due to travel again in couple weeks and need it to work 😪

[Enlli]

@Chrisped07 This thread is about a SIM being disconnected when abroad, which is different to your case.

We can't help here, you will need to contact O2

Message O2 on
(Facebook) (https://o2uk.co/O2CFB) 
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.