Virgin mobile number not linked to account

[Austria]

I need to increase the data limit on my son's mobile which was on Virgin.  However, the mobile number doesn't appear when I log on to myO2, just my number.  This means I can't see anything about the mobile.  Note that the Virgin account used my email and all correspondance during the move to O2 was sent to that email address.

[MI5]

@Austria 

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[jonsie]

Register your son's mobile for it's own My O2

You will need to use a different email address

If you have any problems call 202 and speak to customer service

[MI5]

Back luck tonight @Austria 

You played well 👍