on 04-08-2023 09:56
I have recently been transferred over from Virgin Media and have received my sim card and esim. I have tried to activate my esim and it won't work. So I have to contact o2 but getting through is difficult. When I login to activate my sim card there is a phone number on there that I don't have which a security code has been sent to so I can log in but I don't have the number. Can you help? Is anyone else having issues with the change over from Virgin Media
on 04-08-2023 10:00
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks