cancel
Showing results for 
Search instead for 
Did you mean: 

[Video Guide] How to use the My O2 App

Chris_K
O2 Social Media Team
O2 Social Media Team
  • 1715 Posts
  • 372 Topics
  • 151 Solutions
Registered:

Hey everybody,

One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.

Check out the videos below, with more on the way soon, showing how to manage your account with My O2.

Introduction to My O2 point_down



How to change tariffs in My O2 (Pay Monthly customers) point_down


How to change tariffs in My O2 (Pay As You Go customers) point_down


How to view or add bolt ons in My O2 point_down



OurO2 staff members will be recording more My O2 videos and we'll update this thread once they're ready. In the meantime, we have some fantastic My O2 guides that our O2 Community members have created should you have any issues, or want to know how to do certain things. Check them out below.

Guide: How-to guide for My O2 

Guide: My O2 App 

Guide: My O2 - Website  

Guide: My O2 - Allowances  

Guide: My O2 Pay & Go 


Hi. I'm from the Social Media Team.

Message 1 of 6
2,147 Views
5 REPLIES 5

O2Kurt
O2 Support
O2 Support
  • 84 Posts
  • 0 Topics
  • 2 Solutions
Registered:
gotta love my boy scotty.

thanks
kurt
signature
Message 2 of 6
2,072 Views

Chris_K
O2 Social Media Team
O2 Social Media Team
  • 1715 Posts
  • 372 Topics
  • 151 Solutions
Registered:

Hey all,

We've added two new videos today - one with Scott showing you how to change Pay As You Go tarrifs, and one where he shows you how to add or view bolt ons, all within the My O2 app.


Hi. I'm from the Social Media Team.

Message 3 of 6
1,908 Views

Jim22
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi

Can you do a video on how to download details of "what i have used" on previous bills?  I used to be able to do this but something appears to have changed.

 

Can you help?

Thanks Jim

Message 4 of 6
1,887 Views

MI5
Level 94: Supreme
  • 126871 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Jim22 

How to here Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 6
1,879 Views

pgn
Level 61: Brainiac
  • 23289 Posts
  • 172 Topics
  • 578 Solutions
Registered:

Aura's still not behaving - she won't listen to you on Android phones, has been like that for a couple of months or more. (In response to the video clip that says you can talk to Aura).

 

More here: Aura Voice Recognition on Pixel 4a

https://community.o2.co.uk/t5/My-O2/Aura-Voice-Recognition-on-Pixel-4a/td-p/1460013#.YQ_NOYRWYoM.twi... 

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 6 of 6
1,139 Views