Very poor signal in my home area, & I can’t get O2 to switch on WiFi calling

[Mjm]

My experience to date have been extremely poor. Poor signal, promises that it will be fixed but after over a week I still can’t get a signal. I’ve asked for O2 to at least switch on WiFi calling at your end so that I can at least use my mobile at home but so far no luck.

[Bambino · Accepted solution]

@Mjm You need to persevere in trying to speak to customer service. This is a customer community and we can't help from here. There shouldn't be any plausible reason why they can't turn it on for you. 
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)