Solved: VPN

Cassie1 · ‎02-02-2021

Hi there, my Now TV app isnt working and so the customer help team at Now TV have asked me to ask my netwrok carrier (o2) to check if there is a VPN (Virtual Private Network ) set up from my network connection and to disable it if so. How do I check this?

MI5 · ‎02-02-2021

@Cassie1

Only you can set a VPN in your phone settings, not O2.

Check on your handset to see if you have accidentally enabled a VPN, although this would also likely effect your entire data network, not just your Now TV app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎02-02-2021

@Cassie1

Only you can set a VPN in your phone settings, not O2.

Check on your handset to see if you have accidentally enabled a VPN, although this would also likely effect your entire data network, not just your Now TV app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cassie1 · ‎02-02-2021

Thank you, how do I check this?

Cassie1 · ‎02-02-2021

Managed to figure it out - thank you

MI5 · ‎02-02-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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