VOLTE aka 4G Calling on S20 5G

[Neilr100]

Anyone else had this problem?

On Virgin, I always had the VoLTE icon when 4G or 5G was on.  Since they moved me to O2, VoLTE has never been on. I've spoken to O2 several times, done all they've asked, and they've raised support calls but nothing ever changes.  Thanks in advance for any advice.

[Ninko85]

@Enlli it stays on 4g, but when on virgin the VoLTE icon was on whenever on mobile data?

[Enlli]

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@Ninko85 wrote:

@Enlli it stays on 4g, but when on virgin the VoLTE icon was on whenever on mobile data?

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There Isn't an icon with O2. If it stays on 4G then you are good to go re VoLTE 

[Ninko85]

@Enlli oh right, that's confusing, I assumed that was controlled by the OS, ie android tells you when VoLTE is available, isn't that the point of it?

[Enlli]

Here is my phone. SIM 1 is EE, SIM 2 is O2.

Only EE displays VoLTE but both are enabled

 

[Ninko85]

Fair enough, you must admit though, that makes no sense and is a bit odd, clearly O2 has some kind of problem with the VoLTE standards.

If the above is really true, o2 should really make that clear, would save a lot of searching around!

[Neilr100]

Sadly not.

One O2 guy did try very hard over several weeks to get the various O2 support departments to sort it, but without success.  He recommended I follow up on my formal complaint, but by then I'd lost the will to live so haven't done so.  Sorry.

[Ninko85]

@Neilr100 understandable, I'm getting there myself!

Thanks for the update though.