VM02 Website Desktop

[Nicoll1]

Hi 

When I log in to VM02 Website on my Laptop it comes up with the following.

Error 400 Ooops we can't find the page you're after.

I can access the Website through my Samsung device. But not my Laptop.

Anyone else experiencing this.

Many Thanks

Matt

[madasaf1sh]

@Nicoll1 

What website are you trying to access as the Virgin and o2 sites are seperate, and what page are you trying to access. 

As I have been on myo2 this morning and all is working as it should be.

[MI5]

@Nicoll1 

Clear your browser cache and cookies, reboot and try again.

[Nicoll1]

Hi 

I am trying to log on to 02 Website

[Nicoll1]

I have cleared my cookies and restarted the browser.

But it still comes up with the same message 

[madasaf1sh]

So error 400 is your browser sending a malformed request.. 

🧑‍💻 How to Fix a 400 Error (For Users)

Most of the time, the issue is on your end. Try these steps in order.

1. Check the URL: This is the most common cause. Look for typos, extra characters (like % or }), or other mistakes in the website address you entered. If you clicked a link, the link itself might be broken.

2. Clear Your Browser Cache and Cookies: Your browser stores data to load websites faster, but this data can become corrupted. Clearing it forces your browser to download a fresh copy of the site.

   • How: Go to your browser's Settings > Privacy and security > Clear browsing data. Make sure to select "Cookies and other site data" and "Cached images and files".

3. Flush Your DNS Cache: Your computer also stores a list of website-to-IP-address translations. If this list is outdated, it can cause errors.

   • On Windows: Open Command Prompt and type ipconfig /flushdns and press Enter.

   • On macOS: Open Terminal and type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder and press Enter.

4. Disable Browser Extensions: An ad blocker, VPN, or other extension could be modifying the request in a way the server doesn't like. Try disabling your extensions one by one to see if one of them is the culprit.

5. Check File Upload Size: If you see the error while uploading a file (like a photo or document), the file might be too large for the server's limit. Try uploading a smaller file to see if it works.

6. Try a Different Browser: This helps determine if the issue is specific to your main browser's settings or profile

[MI5]

@Nicoll1 

Is it your MyO2 you're trying to access?

My O2

[Nicoll1]

Yes it is my 02 I am trying to access via Laptop 

[MI5]

Does the link in my post above work @Nicoll1 ?

[jonsie]

Works for me....