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Using data in Europe

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Munchkin101
Level 1: Joiner
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on ‎22-02-2023 09:07

on ‎22-02-2023 09:07

Hi, last year I went to Portugal on holiday and was unable to use any data from the moment i arrived. I had plenty of data saved up so it wasn't a case of not having enough. I kept receiving texts while in the country saying I could use my phone in the same way as I do in the UK under the same tariffs but my data would not work the whole time. I am travelling to Poland in a few weeks and am trying to ensure I don't experience the same problem while there by trying to get to the cause of the issue. Thanks

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MI5
Level 94: Supreme
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on ‎22-02-2023 09:28

on ‎22-02-2023 09:28

@Munchkin101 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151925 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎22-02-2023 09:28

on ‎22-02-2023 09:28

@Munchkin101 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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