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(Urgent) Can't receive calls through my mobile

-DavinaMR-
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Hello.

I have a Nokia G10 mobile, and for the past week now, whenever I make a call, no ringtone and no voice on the receiving end. I also have a fluctuating wi-fi signal, going on and off every so often, but the wi-fi at home is working ok.

I tried the volume, nothing.

In the area I'm in, a local mast has been undergoing maintenance work and have no idea when they'll be finished. I think this has something to with the issue, I don't know. 

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MI5
Level 94: Supreme
  • 128337 Posts
  • 614 Topics
  • 22586 Solutions
Registered:

Hey @-DavinaMR- 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128337 Posts
  • 614 Topics
  • 22586 Solutions
Registered:

Hey @-DavinaMR- 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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