Solved: Upgrade

Kirstie31 · ‎12-11-2020

I upgraded my phone on Tuesday through my o2 app. I requested a new SIM and have put that into my new phone. It doesn’t appear that the data is working on the new SIM and things only work through WiFi. Does this change over automatically and how long does it take? I stayed with the same company and kept my number the same.

MI5 · ‎12-11-2020

@Kirstie31

You need to do a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎12-11-2020

@Kirstie31

You need to do a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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