Upgrade & Recycle £250 offer

[RyB]

I've upgraded my phone & as part of the new deal i can get £250 back if i recyle my old phone, I've been through the motions of signing it all up, they have given me a price & its all good to go, 

It asks me to enter my order no. In the voucher code box to activate the £250 offer but it says order no. Not valid?

Any ideas?

As it stands I've now signed up for full price & sold my old phone for peanuts?

Do 02 have an actual number to call as im going in circles at the moment,

Any help much appreciated, 

Thanks, Ryan 

[madasaf1sh · Accepted solution]

@RyB 

You will need to call customer services on 0344 809 0202 and ask them, as it sounds like a delay in the order number been sync'd across to the o2 recycle service.

[MI5]

@RyB 

Your order number only becomes valid once you have your new phone and registered it on the network.

I guess they assume that you won't be recycling your old phone until you get your new one.