My wife has an ‘o2 supplied’ and contracted Nokia 6303ci. She got the following text
“Hi,
It's time to update your APN (mobile data) settings, otherwise you'll be unable to roam when you go abroad. Do this via the Settings menu on your phone or visit https://www.o2.co.uk/manual-set-up and follow the guidance.”
The link does not cover the supplied and contracted Nokia 6303ci, the account shows clearly that she has this phone which she has and been paying O2 monthly for for many years.
Whilst the phone does have internet connectivity she does not use it for that. She only uses txt and calls but we do require to use it overseas so we need to maintain this ability.
The text suggests ‘roaming’ will not work but does not say if this is ‘call/txt’ roaming or ‘just’ data roaming.
I wonder if someone could clarify this for me?
If ‘all’ roaming then I’d need instructions on how to change it on this phone and what to?
I appreciate I could call, go through and automated system, get out through to various people who perhaps could not help before, perhaps finding someone who could or I could drive 45 min there and 45 min back and hope someone in the o2 shop could help but as o2 have required this change I would hope I could get a response.
I appreciate this is a community site and maybe? Not frequented by o2 technical staff but maybe someone could help?
If not, does an email address for O2 technical support exist where it would get routed to a knowledgable person who could respond.
Thank You
