Unresponsive phone (Samsung A70)

[MargyFargy]

My phone is fully charged and still beeps to let me know I have texts, e-mails etc, but it does not work when I try to react to these messages.  The screen is unresponsive.  I can use the side button to call up the 'power off' screen but none of the options are working.  I hoped a restart would solve the problem but this is not an option!  Ihope someone has had a similar problem and can advise.  It could be 3 days before my battery runs down and I can hopefully restart then, but 3 days under quarantine conditions is a long time - I don't want friends and family thinking there is something wrong with me when it is my phone!

Any help would be appreciated.

[MI5 · Accepted solution]

@MargyFargy 

Hold the power and volume down together which should force a restart. 

You may need to hold for at least 30 seconds or more.

[Bambino]

@MargyFargy Contact Samsung support if the suggestion from @MI5 doesn't work. They're operating on reduced capacity as well, but you won't get any response from O2 at all. https://www.samsung.com/uk/support/

[MargyFargy]

Thank you!!!  It did work.  You have saved my sanity ...x

[MI5]

Good news 👍