Unpaid bill

[1_112]

Why am I getting an email from O2 stating I have an unpaid bill with threats to escalate? I left O2 in October, paid my final bill on time. The email now states I owe £7 which I can't pay as I have no account to log into. The numbers provided to call don't work. And the bot won't pass me to a real person as you have to go onto MyO2 app which as stated, I don't have because I left in October 

[TallTrees]

Hello @1_112 

Get in touch with Payment Management here 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[1_112]

Hi there,

I now reside in Australia so that number provided does not work for me. And I no longer have an O2 account t as my final bill was paid on September. I have no other means to contact O2

[pgn]

Guide: A Guide to Skype works, @1_112 - using +44 in front of the 0800 number.

Or message them on Social Media if that works for you - on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[MI5]

@1_112 

If your move to Aus is permanent, just ignore it.

They can't do anything to you.