I've been waiting a week for O2 to unlock an iPhone 7 for me from a plan i had during the 20 years i was with them. How many times do I need to call and ask for this?
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Hi there, yeah I have a new Smarty sim and hoped to use this old iphone device but without the sim it is 'Sim Locked' in the settings and warns that usage may be limited, speak to provider to unlock etc.
When I put the Smarty sim in, I can't set up the iphone, message says 'Sim not compatible'. O2 won't seem to help without some sort of proof that they supplied the phone on a previous contract, so I'm trawling through my emails.
Use the phone for a few days to make some calls and then register for your MyO2.
You can then request the unlock through your MyO2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
