Unlock phone

[JohnB7]

I have applied twice to unlock my phone, receiving a message telling me that further instructions will be provided by text or email within 7 to 10 days. I have not received any text or email.

[Enlli]

As this is a forum made up of customers I can only suggest contacting O2

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Guide: Unlocking an O2 phone to use a different SIM card 

[JohnB7]

Thanks jonsie and Enlli, as you can imagine I've already tried the usual methods but finally got some progress over the phone so it's moving forward.