Unlock phone

[polecatapollo]

Following the help page to unlock my phone it says - sign in to O2 and select 'more' at the top of the page. There is not a 'more' button. So I'm not sure where to go.

[Cleoriff]

Hi @polecatapollo 

I am using a PC and More is there for me in My O2

[polecatapollo]

Must be another tab I need to go in to first?

[Cleoriff]

@polecatapollo  The layout for you is completely different to mine. It looks like the old version of My O2.

As I said I'm on a PC, are you using your mobile or PC?

Either way, as you say, it's not there. Try another browser if you are using a PC, If using your mobile, delete the app and reinstall. If none of the above work, then you need to contact O2 to help with unlocking. 

All numbers in this guide Guide: Coronavirus Community Help and Support 

[polecatapollo · Accepted solution]

Was using Chrome on PC. Edge had the same layout. But I found it. Thank you for trying to help.

For other people with the same problem - It's under the Device Details tab

[Cleoriff]

@polecatapollo 

Pleased you found it but it's still weird.

I was using Firefox on PC. I tried Chrome and had exactly the same layout as Firefox (showing the More Tab.)

Your layout looks like the old version of My O2.

Anyway as said, pleased it's sorted for you. 👍