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Unlimited Internet speed

MB89
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Who can explain me that O2 which is 99% Uk network cover have trouble with Internet speed. Normally i know that O2 is block my mac address to save their energy. That is impossible i have 2 sim cards from o2, and one is working perfectly another one or dont have download speed enough or upload speed doesn't have it at all.

I'm new to O2 i know how network is fixing,  now explain me i must to smash agreement with O2 which is 24 months 🤔

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Anonymous
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Hi @MB89 , the quoted 99% coverage is for populated areas, Can you please explain some of your other points in more detail? 

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Bambino
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@MB89 How to cancel guide is here: Cancelling your contract - An updated guide - O2 Community

I DO NOT WORK FOR O2



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MB89
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Yes, in detail i mean that O2 is limiting my  internet speed but my contract is unlimited. 

Before to join to O2 i see that o

O2 should be at least 17Mb/s, but i have 3Mb/s some time is going up to 58Mb/s but usually they keep me up to 10 Mb/s, very ofter is Nil.

Upload is definitely Nill max 2 Mb/s.

Now i want to understand why they limiting my contract when i choice Unlimited all should be internet speed also unlimited. 

 

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MI5
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All covered in the T&C's https://www.o2.co.uk/termsandconditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
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@MB89 


What makes you think you should be getting minimum data speed / o2 are throttling your data?

 

I am on unlimited and get around 150mbps upto 300mbps in areas that I work in, and I am on unlimited data. 


And have seen on some of our Enterprise devices 800mbps


Data Speeds on Mobile Networks is bound by a few things 

 

1. Backhaul: Is the backhaul Dark Fibre or Normal Fibre, is it speed limited due to distance to the nearest POP, Is it using Microwave backhaul to another POP in the area

2. Packet Loss - Mobile Data is famous for packet loss in TCP and UDP 

3. Latency

4. Signal Strength 

5. Mast Congestion

 

Also o2 don't offer a minimum speed guarantee, no MNO does. 

 

If you want that type of service you need to look at private APN's and routing traffic through a core internal network and through your own Internet Breakout and be with one of the specialist enterprise MVNO who do data aggregation. 
Or go down the route of a private 5G network 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Wod
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I usually dismiss trying a new sim card as a poor attempt of the provider trying to show they're helping however I think in your case it may well be worth trying a replacement sim card. Then perform your tests once again between both sim cards.

 

Whilst there seems to be no speed guarantee, speed is a part of the general service and you are right to demand a reasonable speed especially at non peak times. The problem is however, what will be deemed as reasonable speed. In my case I'm averaging 5Mbps down and 1Mbps up and I've documented everything along a period of time. In 2022 I'm sure this will be deemed as unreasonable by OFCOM for example.

 

You must gather evidence overtime to document your case if you wish to cancel. Then you must document what you believe to be reasonable for speed. In my case I'm getting speeds which were probably an average reasonable speed in 2014 or even earlier so I shouldn't have any issues.

 

For example in my case, my argument is more than reasonable as you can see here I'm getting less than the average speeds of 2014

https://www.ispreview.co.uk/index.php/2015/04/uk-mobile-broadband-speeds-average-5-9mbps-on-3g-and-1...

 

Right now on H+ (3G+) with very strong signal I just got 2.64Mbps download. On LTE+ (4G+) I just got 9.06Mbps with technically defined "poor" signal. Average of 5.85Mbps. Either way both not reasonable to anyone with a reasonable mind. 

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madasaf1sh
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Ofcoms decent broadband speed only applies to fixed line services and not to mobile phone services.. 


And as radio waves struggle to penetrate walls and other objects then speed can be variable , if you want decent Internet speeds at home,  go to VIrgin or BT (or another Openreach provider) or one of the new ISP's who offer service and who offer a minimum speed guarantee. 

 

Your right to request a decent broadband service: What you need to know - Ofcom

 

If you want to cancel o2 then pay off your contract any minimum term, get some PAYG sims and test connectivity.

 

If OFCOM want to start forcing this then the government need to stop councils  blocking masts been built and backhauls been laid.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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