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Unanswered calls don't always go to voicemail.

RogerDodger
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on ‎05-05-2025 20:32

on ‎05-05-2025 20:32

If I am in a dead spot in the house, callers often get a recording says "your call cannot be connected at this time", or after dialling my number they get nothing at all.  Sometimes it does actually go to voicemail and allow a message to be left.  What's the cause of this?  It happens with two different mobile phones.

 

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pgn
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on ‎05-05-2025 20:42

on ‎05-05-2025 20:42

Do you have WiFi calling capability, @RogerDodger?

If so, use it so your domestic "dead" spot still has a signal to carry the call to you (or back out to voicemail, if necessary).

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RogerDodger
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on ‎05-05-2025 20:51

on ‎05-05-2025 20:51

Thank you for replying.  Yes, I have WiFi calling enabled.  

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MI5
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on ‎05-05-2025 20:58

on ‎05-05-2025 20:58

@RogerDodger 

Check your call diverts in your MyO2 and make sure that unanswered and unreachable are both set to divert to voicemail.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎05-05-2025 22:46

on ‎05-05-2025 22:46

If not already selected make sure your WiFi Calling is set to WiFi Preferred. That will keep it locked on at home

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎05-05-2025 22:54

on ‎05-05-2025 22:54

@Enlli wrote:

If not already selected make sure your WiFi Calling is set to WiFi Preferred. That will keep it locked on at home

Only an option on Android phones.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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