Solved: Re: Unable to receive calls on a Galaxy s21 +

jc6 · ‎15-09-2021

New phone and messages ok but not receiving calls

jc6 · ‎15-09-2021

Sorted. Call forwarding was on but not sure why

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MI5 · ‎15-09-2021

@jc6

Have you done a sim swap to activate the new 5g sim?

Guide: Sim Swap: a mini guide 2017 update

Or you can use your old sim if previously with O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jc6 · ‎15-09-2021

Brand new SIM

MI5 · ‎15-09-2021

But is it an upgrade @jc6 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jc6 · ‎15-09-2021

Yes

jc6 · ‎15-09-2021

Hi. Picked up the phone on Sunday. Old SIM deactivated and new SIM active. Its just going to voicemail all the time

jc6 · ‎15-09-2021

Sorted. Call forwarding was on but not sure why

O2

Unable to receive calls on a Galaxy s21 +

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