29-03-2023 15:01 - edited 29-03-2023 15:13
29-03-2023 15:01 - edited 29-03-2023 15:13
I was mugged a month ago and they stole my phone. I rang O2 to bar the phone and sim straight away, reported it to the police and spoke to my insurance company. However my insurance company aren't able to complete my claim as they say when they check the IMEI number it doesn't show as barred. O2 say it is but every time they try to send me proof it comes up as unbarred. They have apparently escalated this internally twice, but I am still waiting for an update from them and still don't have a replacement phone. Anyone had this before/know what is causing this issue?
29-03-2023 15:14
Maybe @O2Emma can help?
29-03-2023 15:17
29-03-2023 15:17
Hi @MI5 I will pick this up thanks.
Hi @Sarah_2023 I will send you a private message to look into it for you.
30-03-2023 12:19
Were you able to get this sorted @Sarah_2023?
30-03-2023 13:05
31-03-2023 08:30
31-03-2023 08:30
Hi @O2Georgina can you pick this up please for @Sarah_2023
31-03-2023 08:49