Unable to prove phone has been barred

Sarah_2023 · ‎29-03-2023

I was mugged a month ago and they stole my phone. I rang O2 to bar the phone and sim straight away, reported it to the police and spoke to my insurance company. However my insurance company aren't able to complete my claim as they say when they check the IMEI number it doesn't show as barred. O2 say it is but every time they try to send me proof it comes up as unbarred. They have apparently escalated this internally twice, but I am still waiting for an update from them and still don't have a replacement phone. Anyone had this before/know what is causing this issue?

MI5 · ‎29-03-2023

Maybe @O2Emma can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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O2Emma · ‎29-03-2023

Hi @MI5 I will pick this up thanks.

Hi @Sarah_2023 I will send you a private message to look into it for you.

Breanna · ‎30-03-2023

Were you able to get this sorted @Sarah_2023?

Sarah_2023 · ‎30-03-2023

Not yet, @O2Emma needed to pass it on to someone else as she couldn't access my account.

O2Emma · ‎31-03-2023

Hi @O2Georgina can you pick this up please for @Sarah_2023

O2Georgina · ‎31-03-2023

@O2Emma Thanks for the tag

@Sarah_2023 I will send you a private message now

O2

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