Unable to make or receive calls

[edd]

My 02 mobile has suddenly beome unable to make or receive calls, when I dial the number I get a constant engaged tone, when I try to make a call it just hangs up before connection. I am desperate to have my phone working as I am out of work and have interviews and agencies calling me. I will be unable to pay my bill if I can not work. I contacted by phone your technical team and they have no idea what is wrong. this has only become an issue since I set up WiFi calling yesterday however if I swith off WiFi Calling it is still the same. I need your URGET support

[MI5 · Accepted solution]

@edd 

This is a customer lead forum.

You need to contact O2 for account issues.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Ivo]

Same problem here. How to call to the operators when i cant make calls mr M15?! I'm trying to call sameone and automatically close the connection with a single signal 'peep'

Aswell the people can't call me too.... 

[jonsie]

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

[Ij4]

Let me know if this has been fixed for you. I added an apple watch last week and get the engaged tone . No one can call me either and I have a important call from my doctor this week

[Hmfc21]

Has anyone had this resolved? I was told to use WhatsApp to call people until it’s fixed…no help whatsoever 

[Ij4]

This got resolved for me today. O2 had to disconnect my number and reconnect it after which calls could resume. Big Thanks to @O2Lisa for helping get this sorted after 7 days of calling customer services for updates

[O2Lisa]

You're welcome @Ij4 😊

@edd @Hmfc21 @Ivo I'll message you all privately, if you're still having the issues I'll take some details and look in to it for you 🙂

[Bee1london]

Hi, I am also experiencing the same thing, I cant make or receive calls. Please can you help?

[Phil56]

Contacting O2 is impossible.  Aura is set up for chat options but does not recognise questions about receiving and sending call, this facility is useless! So can't phone for advise, no email address and the chat facility is pointless for this issue.  Please advise further - thank you.