Unable to get the PAC code.

[Sanji]

I have been migrated from Virgin Media to O2 in october, since then I did not get a single text message, and from January I even stopped getting calls. Called the customer service several times these past few months and tried all their "solutions", yet nothing changed. I am trying to get the PAC code but can't receive it. Called them again and they said for security reasons they can't give it over a call (even after passing the security answers etc). So.. what am I supposed to do? Someone please help me out I had enough.

[Bambino]

@Sanji See this: PAC code (o2.co.uk)

[Sanji]

I had a look at it earlier, but yea this only works if you get direct texts which I don't 

[MI5]

@Sanji 

You will need to call O2 and get them to give you it over the phone.

They may say it isn't possible but you need to insist they do it for it you.

Guide: How to find help & contact O2 

[Sanji]

Update: They still won't give me the PAC code over the phone, nor were able to fix my issue with not getting texts/calls after months of trying. Great service so far. 👌🏻

[MI5]

Keep trying @Sanji 

You'll get someone sensible eventually.

Switching - mobile - Ofcom

You can also request a PAC via your online account on your current provider’s website, or by phoning your current provider. A PAC must be provided to you immediately over the phone......

[Dave_Gra]

you may be able to phone VM as there is a team in VM specifically setup for this - phone Virgin media disconnection and ask to speak to the Virgin mobile department - they should be able to help you with this.

[MI5]

Virgin will have zero interest in this.

All numbers are now on O2 so there's no way VM will be able to generate a PAC.

[Dave_Gra]

@MI5 Yeah i understand that however if his account has been migrated there may be an issue somewhere there. There is a team that deal with both VM and O2 and have access to both systems as part of the migration process. Its the best solution i can think of if not getting anywhere elsewhere.