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Unable to download bills from 2023 or earlier - "Error 500: java.lang.StackOverflowError"

spud10001
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Hello, does anyone else have the same issue downloading bills from last year? 

 

I have tried via the iphone app, and an Edge browser and a Chrome browser, (clearing all cookies and with / without incognito mode) all with the same error.

 

What i am doing: 

  • Once you log in > navigate to your phone (i have a couple phones in my account) > Billing > Billing History. 
  • This gives a page with an option to filter old bills, and further down lists all the old bills.  
  • Bills issued in 2024 have a big blue button to "View Bill" and a link underneath to "Download PDF" which works perfectly. 
  • Bills issued in 2023 or earlier have a big blue button to "View and download bill", but none of these work, it just opens a new tab in the browser with a "Error 500: java.lang.StackOverflowError"

Does anyone know of any other way to access previous bills? or when this may be resolved?

 

thanks

 

 

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MI5
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@spud10001 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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spud10001
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Hi MI5

 

i have spoken to the folks on 202 who tried to email me the old bills a couple times, but they would fail with some internal API error they said. Last attempt was to print them and post them which I am waiting for. 

I’ll give it a while then try the payment management number you shared. 

thanks

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MI5
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Systems are all messed up currently @spud10001 

It may take a while unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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Lots more gotchas post-360 migration, @spud10001 - different functionalities depending on app or web version of MyO2, historical bills and payment history, contract and order details from previous years... All over the place, tbh: https://community.o2.co.uk/t5/My-O2/System-360-User-MyO2-quot-Your-Bolt-Ons-quot-view-differs/m-p/16...

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