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Unable to disable voicemail by calling 1760

TH499200WW
Level 1: Joiner
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PLEASE HELP

 

I have tried to call 1760 to disable my voicemail. The automated voice confirms my voicemail has been disabled.

However, when I have someone call my phone, they can still leave me voicemails.

 

How can I turn off the ability for people to leave me voicemails?

 

I'm on iPhone 14 Pro and monthly O2 plan.

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jonsie
Level 94: Supreme
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Try dialling ##002# to cancel all diverts

You may need to turn off wifi calling first

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TH499200WW
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I just tried that and also switched off wifi calling before doing it. But when I call 1760, though the automated voice says my voicemail has (again) been turned off, when a friend calls my number it goes to voicemail.

 

Any other thoughts? This is really baffling...

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MI5
Level 94: Supreme
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@TH499200WW 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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