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Unable to connect to my 4G/5G in greece

S-gaffney
Level 1: Joiner
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on ‎18-09-2021 07:18

on ‎18-09-2021 07:18

I’m currently on holiday in zante and my 4G/5G is not connecting, is there any reason for this as I’ve been here many time and I never had a problem with this before

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MI5
Level 94: Supreme
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on ‎18-09-2021 09:28

on ‎18-09-2021 09:28

@S-gaffney 

If using an iPhone, change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎18-09-2021 09:36

on ‎18-09-2021 09:36

@S-gaffney 

Try to manually search for a different network

Reboot the phone

If it's an iPhone, change your data APN setting to "mobile.o2.co.uk"

If all that fails, call O2 free and check if there is a roaming bar on the phone (least likely if calls and texts work but worth a shot.) Number to call from abroad here +44 7860 980 202

https://www.o2.co.uk/contactus 

Veritas Numquam Perit

Girl in a jacket
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madasaf1sh
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on ‎18-09-2021 09:42

on ‎18-09-2021 09:42

@S-gaffney 

 

Change from 5G/4G to 4G/3G 


As there is no 5G roaming in Greece or anywhere for that matter...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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TheresaV
Former Staff
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on ‎21-09-2021 14:32

on ‎21-09-2021 14:32

Hi there @S-gaffney did the above suggestions work in resolving your issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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