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Unable to connect to WiFi for latest update

Andy75
Level 1: Joiner
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on ‎19-01-2022 19:59

on ‎19-01-2022 19:59

WiFi icon greyed out and unable to connnect to WiFi for latest iOS update also Bluetooth not working

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MI5
Level 94: Supreme
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on ‎19-01-2022 20:19

on ‎19-01-2022 20:19

@Andy75 

try a soft reset....

Press volume up, then volume down, then hold power button until Apple logo appears on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
Former Staff
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on ‎20-01-2022 16:57

on ‎20-01-2022 16:57

@Andy75 did the above advice help with your wifi issue or do you still need some help? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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