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Unable to call a voxi phone number

Cj69
Level 1: Joiner
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hi my wife recently went over to Voxi (I know mad) but she cannot receive calls from o2 numbers, she can receive texts and what’s app calls but not direct dials on the network. Sha can receive calls rom other networks but not o2. Is there an issue with o2/Voxi?

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MI5
Level 94: Supreme
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@Cj69 

You'll need to report it to O2 so they can investigate. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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