Unable to activate Cellular Plan for paired Aplle Watch Ultra

[pah210147]

Hi, 

I have a pay monthly SIM only plan with O2 (30GB data, unlimited texts & minutes). I use the SIM in an iPhone 14 Pro Max that I bought from the Apple Store Online.

I recently bought an Apple Watch Ultra from the Apple Store Online. I would like to add the Watch Airtime plan for £5 a month to activate the cellular function of the Apple Watch. 

When I try to do this using the 'Set Up Mobile Plan' in the Apple Watch App on my iPhone I receive the message: “Activating”. This has existed for several days.

Can @LISAO2 help?

Thank you.

[Cleoriff]

@Dairylee 

You'll need to wait for @O2Sarah- now. She is on from 8am tomorrow.

Come back to the thread and she will send you a private message.

[Dairylee]

@O2Sarah- please can you help?

[O2Sarah-]

Thanks for the tags @Cleoriff  and @Dairylee 

@Dairylee I will send you a private message so we can check your account

[Cleoriff]

Thanks @O2Sarah-  x

[Ali36]

Thank you for this. I have had the very same problem today sat in o2 shop for over a hours and no resolution. 

[pgn]

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@Ali36 wrote:

Thank you for this. I have had the very same problem today sat in o2 shop for over a hours and no resolution. 

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You are on the right track - it has to be in a store, as shown twice here - persist, @Ali36 

https://community.o2.co.uk/t5/Tech-Support/Apple-watch-not-connecting-to-mobile-data/m-p/1638093/hig...