Unable to access bill so unable to pay it!

[Maddy3]

Hi, I’ve recently switched from a contract to pay as you go.

I have a small amount of airtime to pay off on my previous contract, but myo2 has now synced with my pay as you go details and I can’t access the bill to pay it. Every time I call o2 the line goes dead after spending forever on hold, so I can neither pay online nor by phone, and they’re sending threatening emails about debt collection.

please help!!!

[pgn]

@Maddy3 - 

This looks like something you’d need to call O2’s customer service team about - use the specific Payment management number 0800 902 0217 free from any landline or your PAYG phone.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Best time to call and speak to a UK call centre is 8.05am

[Maddy3]

Thank you - I have tried that a few times now and after speaking to a few people I’ve been put on hold and then eventually they have hung up on the call! I’m also abroad so I’ve spent about £30 on hold to customer service to pay a bill that’s worth less than that :’)

I guess it’s the only solution and I should try again though… thanks for your fast answer!

[pgn]

You could use Social Media, eg Facebook or Twitter, to contact O2 online - the link below has the details, and that should remove the cost to contact Customer Services provided you are on a WiFi signal wherever you are. 

You also can try Guide: A Guide to Skype whilst on WiFi to call the 0800 number, at no cost to you, @Maddy3 - worth a shot? Good luck!

[MI5]

@Maddy3 

You can use Skype to call the 0800 number for free.

Just change the start of the number to 0044 800

Guide: A Guide to Skype 

[Oxonian]

@Maddy3 

Various methods of payment including cheque and bank transfer are described in here :- 

Guide: How to Pay Your Bill (Airtime & Device Plans)