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Unable to Make calls/or access voicemail

AJPoppies
Level 1: Joiner
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Unable to call out on my mobile or even access the voicemail service since Monday morning

I put in an O2 service network report on Monday and no faults were reported in the area

My Account is up up-to-date

Restarted my mobile

System Software is up-to-date

Taken sim out/put back in

I've reset my network status.

Done a virus and malware check, nothing found 

Deleted unused apps where necessary.

 

I can receive calls, but they won't direct to voicemail as tried and tested.  I can access the internet/email, send texts, etc.

Can't ring O2 as I can't ring out.

At a bit of a loose end really...any thoughts anyone?

 

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MI5
Level 94: Supreme
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Registered:

@AJPoppies 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
or call using Skype Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127071 Posts
  • 614 Topics
  • 21943 Solutions
Registered:

@AJPoppies 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
or call using Skype Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
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AJPoppies
Level 1: Joiner
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Thank you, in the process of messaging them now 👍

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