URGENT! - o2 barred my account due to lost sim card and I can't call or use data

[newbie1231]

hi everyone,

I just come back from my holiday, but whilst there I unfortunately lost my sim card.  So when I returned yesterday, I asked o2 to block the lost sim card and I've picked another sim from a local store.

But depending on who I spoke at o2, they said that my new sim won't enable immediately as the account has a bar on it and will take up to 24 hours to remove. However some said there isn't any bar on, but I just have to wait due to the holidays.  A person at the o2 store said the 24 hours is just a made.  I'm so confused and without any calling or data capabilities.  Please can anyone help me?

[newbie1231]

Guess what?  My o2 bar has suddenly lifted, so you were right to persevere 😀

Thank you so much to both @pgn and @Cleoriff for all your help and reassurance.  

Have a great Happy New Year!

[Cleoriff]

@newbie1231 

I'm delighted for you (although a little surprised it happened today).

Enjoy your phone. Thanks for letting us know xx

[newbie1231]

Thank you!  Have a great day!

[pgn]

You are very welcome, @newbie1231 - hope your new phone gives you good service and many months, years, of joy.