UK pay as you go not receiving calls abroad
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on 12-11-2023 17:37
Hey. I’ve recently moved to the US. I’m running a dual sim in my IPhone with my o2 pay-as-you-go SIM card being the physical one. I am able to receive text messages but I cannot receive calls. When someone tries to call, they receive the message ‘it has not been possible to connect your call.’
Please can someone help?
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on 12-11-2023 17:50
If not already, manually select T Mobile network.
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12-11-2023 18:11 - edited 12-11-2023 18:14
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12-11-2023 18:11 - edited 12-11-2023 18:14
To make and receive calls in the USA you need 4G Calling.
That is not available to PAYG customers at present so that SIM will not work
What is the other SIM and does that have 4G Calling (VoLTE) turned on
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on 12-11-2023 18:46
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on 12-11-2023 18:46
I have a digital AT&T as the default. I am receiving calls on my US number. Would call forwarding from the UK to US number be a viable workaround?
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on 12-11-2023 18:50
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on 12-11-2023 18:50
Again you are stuck. Forwarding to any number other than Voicemail can't be done from PAYG, so no way to forward it to you USA number.
Even if you could you would be charged for an international call by O2
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on 12-11-2023 18:53
T-Mobile still has a 2g network running so you need to try that.
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on 12-11-2023 19:14
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on 12-11-2023 19:14
Sorry, what should I try on the 2G network? Seems o2’s PAYG is pretty much useless outside of the UK 🙁
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on 12-11-2023 19:18
Calls should be possible on a 2g or 3g network.
It's only calls over 4g that PAYG sims can't cope with.
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on 12-11-2023 19:31
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on 12-11-2023 19:31
I switched to the 2G network but still got the same issue
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on 12-11-2023 19:41
Try rebooting the phone now @AD2012
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