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Trying to pay off my settlement amount but need code

Gemsim85
Level 1: Joiner
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Hello, my phone is broken so have decided to pay off my device plan and start a new plan however the link ive been sent via email requires a code (code has been sent via text message to my mobile phone, which I do not have access to as my phone is broken) Please could you help me as I only have 72 hours to pay it off.

 

Thank you

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MI5
Level 94: Supreme
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@Gemsim85 

You can put your sim in another phone to receive the code.

It doesn't have to be in your broken phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
Level 94: Supreme
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Hi @Gemsim85 

You need to borrow a phone if you can and speak to payment management.

 You can reach them by calling -0800 902 0217.

 If you have no access to a phone then use Skype to call 0800 032 1402

A guide to Skype here USING SKYPE

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

Veritas Numquam Perit

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MI5
Level 94: Supreme
  • 127458 Posts
  • 614 Topics
  • 22138 Solutions
Registered:

@Gemsim85 

You can put your sim in another phone to receive the code.

It doesn't have to be in your broken phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
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