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Trying to pay my bill

Paying1
Level 1: Joiner
  • 2 Posts
  • 2 Topics
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I have been try to pay my bill but can’t as you’ve disconnected my outgoing calls what can I do ?

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Cleoriff
Level 94: Supreme
  • 111688 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

@Paying1 

There is a problem with the billing platform currently. O2 are aware and working on a fix.

As for your disconnection...

This looks like something you’d need to call O2’s Payment management team about. You can reach them by calling -0800 902 0217.

 If you have no access to a phone then use Skype to call 0800 032 1402

A guide to Skype here USING SKYPE

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

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Message 2 of 2
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1 REPLY 1

Cleoriff
Level 94: Supreme
  • 111688 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

@Paying1 

There is a problem with the billing platform currently. O2 are aware and working on a fix.

As for your disconnection...

This looks like something you’d need to call O2’s Payment management team about. You can reach them by calling -0800 902 0217.

 If you have no access to a phone then use Skype to call 0800 032 1402

A guide to Skype here USING SKYPE

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
82 Views