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Trying to order a sim, but having issues at checkout

Teresakaram
Level 1: Joiner
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I am trying to buy a sim only plan (12 months, 15GB, 8£ a month) and am having issues with checking out.

Whenever I put my delivery address, I get this message: "Looking for a business address? Unfortunately we can't deliver to your work. Use your home address instead." 

The address is not my work, it is my hall of residence. I am an international student at university and have nowhere else to get it delivered. Please help me solve this issue.

Thank you.

 
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madasaf1sh
Level 67: Unsung hero
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@Teresakaram 

 

Halls of residences are usually registered to the University so are a sort of Business, address the best think to do if you can is pop to an o2 shop, near your university as they will know how to do this better than the Sales Team

But bare in mind if you don't have 3 years of UK addresses you may not be able to get a Pay Monthly contract.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
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Registered:

@Teresakaram 

 

Halls of residences are usually registered to the University so are a sort of Business, address the best think to do if you can is pop to an o2 shop, near your university as they will know how to do this better than the Sales Team

But bare in mind if you don't have 3 years of UK addresses you may not be able to get a Pay Monthly contract.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Teresakaram
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Thank you for the quick response,

Why can i not get a pay monthly contract? I haven't lived here for three years. What can I do?

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madasaf1sh
Level 67: Unsung hero
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Registered:

@Teresakaram 


Its down to credit checking in the UK that all mobile providers use, there is no guarantee you will be declined or approved. 

That is why I suggested going to the o2 shop near the university or city centre, as they will have experience with this, and they may have an arrangement with your university.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 4 of 4
116 Views