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Hi, I hope you are well 
I'm trying to pay my phone bill but when I enter the card information, it sends a code to my U.K sim card, but when I put the U.K sim in my phone whilst in Brazil the code doesn't come through. So I keep getting charged for late payment. I have no idea how to pay it without being able to access the code. HELP! Thank you, Bella
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Accepted Solutions
- 144206 Posts
- 634 Topics
- 27635 Solutions
You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
- 144206 Posts
- 634 Topics
- 27635 Solutions
You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
