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Trying to activate new phone with eSIM but the account has been blocked, so number won’t transfer

SimonR57
Level 1: Joiner
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Help!!!

 

I have got my new iPhone 15 Pro and am trying to activate the eSIM, by transferring the number from my old iPhone 12. I get an error message saying that the account is blocked - contact O2,      Help!

 

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Enlli
Level 69: Guiding Light
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Try going through my O2

However you may have to contact O2 if the account is blocked

Guide: How to find help & contact O2 

1000008726.png

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
  • 8866 Posts
  • 64 Topics
  • 1793 Solutions
Registered:

Try going through my O2

However you may have to contact O2 if the account is blocked

Guide: How to find help & contact O2 

1000008726.png

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
713 Views