Travel to pakistan

[Sobia1]

I am in Pakistan. And need to attend a very important call within 48 hours. Before coming to Pakistan from uk I have contacted the o2 and spoken to an adviser and she assured me that she has turn on the option to receive call but anyone trying to call me can’t get through. I have a 0spent cap on my setting. Can anyone help me how do I change my settings to attend call from UK if I am in Pakistan. 

[madasaf1sh · Accepted solution]

@Sobia1 

You need to speak to Customer Services to remove the spend cap. 

Live chat might be your best option and usually appears on the store or contact us page at https://o2.co.uk/contactus