Transferring from old phone to new

[Mokka22]

Scanned the qr code on my new phone and it says it can’t connect to my old one 

[Cleoriff]

@Mokka22 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

[Enlli]

This may help

eSIM - How to activate  

[MI5]

@Mokka22 

We will need to know exactly what you are trying to do and with what devices?